How can we help you?

We want you to have a simple and easy buying experience. You might have some questions. Read on for details about payment, VAT, delivery, shipping, checking order status, returns, and more.


Find your answers on commun questions from ordering, shipping, payment and other wood related questions. Go to FAQ.

Delivery & Pickup

  • Delivery Options
  • Personal Pickup
  • VAT and Tax
  • Order Status
  • more

Payment & VAT

  • Payment Methods
  • Payment by PayPal
  • VAT and Tax
  • more

Returns & Refunds

  • Return Policy
  • How to return?
  • Refunds
  • more

Have any questions?

Call us or have a look at FAQ.  +41 81 750 23 23.